Utility Assistance Programs in Houston

By The Change Lab -- via manual_seed -- Apr 18, 2026

Overview

If you are behind on your electric, gas, or water bill in Houston, several programs can help you catch up or reduce your monthly costs. CenterPoint Energy, the City of Houston, and nonprofit organizations all offer assistance — but you have to apply. Nobody will find you automatically.

Texas summers make this a survival issue. When temperatures hit 100+ degrees, losing electricity is dangerous. Know these programs before you need them.

Source: CenterPoint Energy; City of Houston; LIHEAP

The Framework

Key Ideas

LIHEAP (Low Income Home Energy Assistance Program) — federal program, administered locally by BakerRipley and other agencies. Provides a one-time payment directly to your utility company. Income eligibility: 150% of federal poverty level (about $46,800/year for a family of 4). Apply through BakerRipley: 713-276-8300.

CenterPoint Energy assistance:

LITE-UP Texas — a 10-17% discount on your electric bill if you qualify based on income. Apply at puc.texas.gov/consumer/lite-up.
Average billing — spreads costs evenly across 12 months so summer bills are not crushing. Call your retail electric provider to enroll.
Payment plans — if you are behind, call your provider before disconnection. Texas law requires providers to offer a deferred payment plan at least once per year.

City of Houston water bill help:

The city offers a discount program for seniors 65+, disabled residents, and low-income households. Apply at a City of Houston Customer Service Center or call 713-371-1400.

Disconnection protections:

Electric companies in Texas cannot disconnect service when the temperature forecast is 100°F+ or 32°F- (heat advisory/freeze warning days).
Medically vulnerable households can get extra protections. Ask your provider about a medical certificate to prevent disconnection.

Source: Public Utility Commission of Texas; CenterPoint Energy; City of Houston

Put It Into Practice

Practice

If your bill is past due right now:

Call your electric provider immediately and ask for a deferred payment plan. They are required to offer one.
Call 211 and ask for utility assistance. They will connect you to the nearest program accepting applications.
Apply for LIHEAP through BakerRipley: 713-276-8300.
Check with your local community center, church, or Salvation Army — many have small emergency funds for utilities.

To lower your bills long-term:

Apply for LITE-UP Texas if income-eligible.
Enroll in average billing with your electric provider.
Switch providers — Texas has a deregulated electric market. Compare rates at powertochoose.org (PUC-run comparison tool). Switching can save $50-100/month.
Apply for the City of Houston water discount if you are 65+, disabled, or low-income.

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