What this is
311 is the City of Houston's non-emergency service line for reporting neighborhood problems and requesting city services.
311 is the City of Houston's non-emergency service line for reporting neighborhood problems and requesting city services. Use it to report a pothole, broken streetlight, overgrown vacant lot, illegal dumping site, abandoned vehicle, graffiti, or standing water. You can file a request by calling 311, using the city website, or using the SeeClickFix mobile app.
This guide walks you through each method, explains how to track your request, and tells you what to expect once a report is filed.
Why it matters
This is part of Our Neighborhoods — housing, neighborhoods, and shared spaces.
How to dig in
- 1Start with the snapshot above to know what this is in a glance.
- 2Read through to understand how it connects to the bigger picture.
- 3Get the guide using the button above.
By the numbers
Led byThe Change Lab
Counted from the Community Exchange connection graph.