See if you qualify
See if you qualify by visiting a customer service center with your documents
What this is
Monthly water and sewer charges drop 35% for qualifying households.
The city offers bill discounts and emergency help to prevent shutoffs for residents who need it most.
Houston's Water Discount Program cuts monthly water and sewer bills by 35% for low-income residents, seniors 65 and older, and people with disabilities. The city also offers payment plans for past-due balances and one-time emergency help through the Crisis Assistance Fund for families facing disconnection.
About City of Houston
The City of Houston provides comprehensive municipal services to residents, businesses, and visitors through various departments and divisions. The city government operates under the Office of the Mayor and City Council,…
Visit website →Where it reaches
The program serves Houston residents citywide, with applications processed at City of Houston customer service centers downtown.
- Neighborhood
- In Downtown
- District
- City Council · District I
- Phone
- 713-371-1400
This and 7 more nearby in Our Money — tap a dot to open it.
Why it matters
Water bills can strain household budgets, especially for seniors and families with limited income. This discount provides real monthly savings and emergency support to keep essential water service connected when money gets tight.
How to get this
Bring proof of income, ID, and a recent water bill to any City of Houston customer service center to apply. Staff will review your eligibility for the 35% discount and help set up payment plans if needed.
When you call, you can say: “Hi, I saw "Help paying your water bill — City of Houston assistance" on Community Exchange and want to know how to take part.”
Connections
1 connection — tap a node to open it.
By the numbers
Connections1
Nearby in Our Money7
NeighborhoodDowntown
Led byCity of Houston
Counted from the Community Exchange connection graph.