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Help paying your water bill — City of Houston assistance

35% water bill discount for low-income, senior, and disabled Houston residents. Emergency help for disconnection.

By City of Houston -- via structured_import -- Apr 13, 2026

Help paying your water bill — City of Houston assistance

Overview

The City of Houston offers a Water Discount Program for low-income residents, seniors 65 and older, and people with disabilities. Eligible households receive a 35% discount on monthly water and sewer charges. The program also offers payment plans for past-due balances. To apply, bring proof of income, ID, and a recent water bill to any City of Houston customer service center. Additionally, the Crisis Assistance Fund provides one-time emergency help for families facing disconnection.

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The City of Houston provides comprehensive municipal services to residents, businesses, and visitors through various departments and divisions. The city government operates under the Office of the Mayor and City Council, offering services including permitting, health, housing, parks, and public works, while maintaining transparency through open data portals and regular civic engagement.

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Kashmere Multi-Service Center

The Kashmere Multi-Service Center is a City of Houston facility on Lockwood Drive serving the Kashmere Gardens neighborhood in northeast Houston. The center provides residents with on-site access to health services, public benefits support, social service referrals, and civic programming. Kashmere Gardens is a historically Black neighborhood with strong community identity, and the MSC functions as a critical touchpoint connecting residents to city resources without requiring travel to downtown or distant facilities. Source: houstonhealth.org.

Alief Neighborhood Center

The Alief Neighborhood Center is a City of Houston facility on Bellaire Boulevard serving one of the most ethnically and linguistically diverse neighborhoods in the United States. Alief has large Vietnamese, Chinese, South Asian, and Latino populations alongside longtime African American and Anglo residents. The center connects Alief residents to city health programs, social services, public benefits support, and community resources, functioning as a critical civic hub in an area where many residents speak languages other than English at home. Source: houstonhealth.org.

Acres Homes Multi-Service Center

The Acres Homes Multi-Service Center is a City of Houston facility serving the northwest Houston community with extended weekday and evening hours. Located on W. Montgomery Road, the center provides residents with access to health services, social services, recreational programming, and civic resources. As one of the few MSCs with extended Thursday hours until 8:30pm, it is designed to reach working families in the Acres Homes neighborhood who cannot access services during standard business hours. Source: houstonhealth.org.

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